Contracting with an accommodating food service management company is a crucial step in providing students with a great day-to-day experience; however, this is especially true in boarding schools. Community colleges' dining halls need to have ways for their students to be able to incorporate their feedback to know that their input is valued.
1. Menu Review Meetings
GKM values the importance of students, parents, and staff’s input when it comes to our menu creation. Account management will coordinate an initial sit down meeting prior to starting services at the facility’s convenience. This meeting will be held to establish menu preferences and requests. After service begins, we can continue regular menu review meetings (weekly or monthly) for the same purpose, if desired. The facility is welcome to invite diners or parents to these sit-down meetings with the head chef to review and discuss menus regularly. Staff always prepares menus at least four weeks in advance to allow time for the customer’s review.
2. Service Review Calls
Depending on the size of the facility, GKM can offer weekly, monthly, or quarterly meetings between our team and a client liaison. Regular communication allows the customer a recurring opportunity to share with the management what is working well, what needs improvement, and menu feedback. Service calls will take place with your account manager, who works closely with the operations team. Together they work seamlessly to make the adjustments necessary to meet your facility’s preferences.
We can facilitate email surveys to the diners of your facility. We send the surveys to a list you provide, we can extract the data and decipher it. This is a powerful tool to get a direct look at what the end-user is liking or not liking.
4. Feedback Email
A dedicated email address for each facility allows diners the ability to send feedback directly and at any time to senior management at GKM. The email is provided at nearly every transaction. People are more willing to open up when they feel it is anonymous and not face to face.
5. Service Tickets
All issues immediately become service tickets. The CSM manages our customer relationship database allowing us to identify what issues need to be solved and if any are chronic and indicative of a deeper problem. They also work as a liaison between our on the ground staff and our clients for service requests.